Customer Support
Full-time
Hybrid
Featured Role
Customer Experience & Booking Specialist
Delhi NCR
1 - 3 Years
3 Openings
Posted Sep 28, 2026
About the Role
We are looking for a dedicated Customer Experience & Booking Specialist to ensure our clients enjoy a seamless, delight-driven at-home salon booking journey from initial inquiry to post-service feedback.
Key Responsibilities
• Manage inbound client calls, WhatsApp inquiries, and in-app requests with empathy and promptness.
• Coordinate with salon scheduling operations to assign and dispatch certified beauty professionals.
• Assist customers in selecting curated packages and resolving address or rescheduling queries.
• Monitor real-time booking statuses and proactively reach out in case of delays or reallocations.
• Record constructive customer suggestions and report repetitive pain points to the product and operations teams.
• Coordinate with salon scheduling operations to assign and dispatch certified beauty professionals.
• Assist customers in selecting curated packages and resolving address or rescheduling queries.
• Monitor real-time booking statuses and proactively reach out in case of delays or reallocations.
• Record constructive customer suggestions and report repetitive pain points to the product and operations teams.
Requirements & Qualifications
• Bachelor’s degree in any discipline or equivalent practical experience.
• 1 to 3 years of experience in customer delight, concierge, hospitality, or e-commerce support.
• Exceptional spoken and written communication skills in English and Hindi.
• Ability to handle peak festive periods and coordinate under fast-paced scenarios.
• 1 to 3 years of experience in customer delight, concierge, hospitality, or e-commerce support.
• Exceptional spoken and written communication skills in English and Hindi.
• Ability to handle peak festive periods and coordinate under fast-paced scenarios.
Preferred Qualifications
• Prior experience in on-demand service platforms, beauty tech, or luxury hospitality.
• Familiarity with CRM systems, ticketing dashboards, and WhatsApp business APIs.
• Familiarity with CRM systems, ticketing dashboards, and WhatsApp business APIs.
Skills & Competencies
Customer Delight
Telephonic Etiquette
Active Listening
WhatsApp Support
Booking Dispatch
What We Offer
• Fixed monthly compensation plus monthly customer delight incentives.
• Hybrid flexible schedule options.
• Health coverage and wellness perks.
• Fast-track promotion opportunities into team lead roles.
• Hybrid flexible schedule options.
• Health coverage and wellness perks.
• Fast-track promotion opportunities into team lead roles.