Official Document
Cancellation & Refund Policy
Clear, transparent rules regarding cancellations, eligibility, and payment refunds.
Last Updated: October 01, 2026
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Effective across all Just4Madam platforms
In This Policy
We stand behind the quality of our doorstep beauty treatments. If an issue occurs, our dedicated customer desk ensures a fair, prompt, and courteous resolution.
1. Core Principles & Fairness
Fair resolution for unfulfilled or cancelled services
Just4Madam operates on mutual trust and transparency. If a service you prepaid for cannot be delivered or is cancelled within eligible guidelines, we ensure that your money is returned to you promptly and without unnecessary hurdles.
2. Customer Cancellations & Timeframes
Free cancellation windows
Customers may cancel an appointment free of charge at least 2 hours before the scheduled time slot. For prepaid bookings cancelled within this window, 100% of the prepaid amount will be refunded. If a cancellation occurs after the beauty partner has already started traveling to your address, a nominal travel fee of up to ₹100 may be deducted.
3. Cancellations by Just4Madam or Partners
Full 100% refund guarantee
If Just4Madam or an assigned beauty partner cancels an appointment due to unforeseen circumstances, emergency, or weather conditions, and you choose not to reschedule, 100% of any prepaid amounts will be refunded immediately without any deductions.
5. Duplicate or Erroneous Transactions
Immediate correction of banking errors
If your account was debited multiple times due to a payment gateway timeout or technical error, the extra amount will be credited back automatically. You can also alert our support desk with your transaction reference number for instant verification.
6. Service Concerns & Quality Audits
Fair evaluation of complaints
If a service was interrupted or could not be completed satisfactorily due to verifiable operational issues, our audit team will review the case. Depending on the findings, we may issue service credits, a complimentary rework, or a proportionate refund.
7. How to Submit a Refund Request
Simple 3-step escalation
To request a refund review, email support@just4madam.com or submit a ticket through your Account Support page with: (a) Your Booking Number (e.g., #BK-2026-XXXX); (b) Date and service name; (c) Online payment reference ID; and (d) Reason for the refund request.
8. Approval & Banking Processing Timelines
When to expect your funds back
Refund requests are reviewed within 24 to 48 business hours. Once approved, the payment gateway initiates the credit back to your original source of payment (bank account, credit/debit card, or UPI ID). Funds typically reflect within 5 to 7 business days, depending on your bank's processing cycle.
Questions Regarding This Policy?
Our support desk is available 7 days a week to clarify any concerns.
Email Inquiries:
just4madam26@gmail.com
Customer Support:
+91 8076467307 (9:00 AM – 10:00 PM)
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